FAQ's

What if I don't have artwork?
What graphic file type should I send to you?
Where do I send my art?

Q: What if I don't have artwork?
A: If you don't have artwork, it's not a problem. Send us your sketch or a file describing what you're looking for and we'll help you design and lay it out. We will do simple typesetting of your name and message at no charge!

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Q: What graphic file type should I send you?
A: cceptable Files in either Mac or PC Formats

Art files can be created in Adobe Illustrator, Macromedia Freehand. Files from other programs may be acceptable if they can be saved as an EPS. All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing /images to be resized with no loss of sharpness or detail.

Artwork with Text
We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included with your art. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 3/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.

Single Color Artwork
We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web /images are 72 dpi and are not acceptable.

Multiple Color Artwork
Send only original, native vector, EPS files. We can not accept art files from the following Mac or PC platforms: BMP, Photoshop EPS, JPG, GIF, PICT, or TIFF. Do not attempt to save these files in an acceptable format. We cannot guarantee files sent from PC platforms (BMP, DOC, GIF, PICT, PPT) or any other than our preferred file formats or acceptable software will be usable. PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution-- only suitable for viewing on-screen-- not for printing and cannot be appropriately modified.

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Q: Where do I send my art?
A: Please send your art to support@olivetreegraphics.com.

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